General Terms and Conditions - Foundation Health Finland Oy
Last updated: 15.1.2026
These General Terms and Conditions apply to all agreements under which Foundation Health Finland Oy ("Foundation" or "FHF") provides and arranges healthcare services for consumers, companies, municipalities, or other customers.
Both employees and independent practitioners operate at Foundation. The Patient has a contractual relationship with Foundation Health Finland Oy, which is fully responsible for the patient relationship and the delivery of services.
Foundation ensures that the Customer's subscription service package continues as agreed even if the assigned physician is unable to work. In such cases a new physician will be assigned without undue delay.
The Agreement is formed when the Patient and the Service Provider sign the service agreement.
The Service Provider has the right to charge the Customer for the reserved service time if the service is not cancelled at least twenty-four (24) hours before the agreed appointment time.
Services are charged in accordance with the price list in effect at any given time. Due to the nature of healthcare services, it is not always possible to estimate in advance all examinations or procedures that may be medically necessary.
Unless otherwise agreed in writing, the Customer shall pay for the ordered services by invoice or by another method approved by Foundation. In the event of late payment, the Customer is obliged to pay interest on late payment in accordance with the Finnish Interest Act.
The preparation, storage, and disclosure of patient records, as well as confidentiality obligations, are governed by the laws and regulations applicable to them.
The quality of healthcare services and any medical malpractice are determined in accordance with the Patient Injury Act. No specific outcome of the service can be guaranteed.
In the event of any disagreement concerning the service, the Customer shall primarily contact the medical centre. Other claims must be made to the Service Provider without undue delay, and no later than two (2) weeks after the service event.
The Service Provider is not liable for delays or other breaches of obligations caused by circumstances beyond the Service Provider's reasonable control.
The Subscriber and the User are responsible for ensuring that the Service is used solely for its intended purpose, in compliance with applicable laws and regulations.
The Patient or Customer is not entitled to compensation for indirect or consequential damages unless such damage has been caused intentionally or by gross negligence.
For questions about these terms, please contact us at hello@foundation.clinic.